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Privacy Policy
Learn about our privacy policy and how we handle your data.
1. Introduction
This privacy policy outlines how Komplex Properties, a UK-based property sourcing website, collects, uses, stores, and protects personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to safeguarding your privacy and ensuring transparency in our data processing activities.
2. Types of Personal Data Collected
We may collect the following personal data: full name, email address, phone number, postal address, IP address, payment information (e.g., bank details for transactions), property preferences, and browsing behavior via cookies or analytics tools.
3. How We Collect Data
Personal data is collected through: website forms (e.g., contact or inquiry forms), cookies and tracking technologies (e.g., Google Analytics), and direct communications (e.g., emails or phone calls).
4. Purpose of Data Collection
We collect and process personal data to: provide property sourcing services, respond to inquiries, personalize user experience, process transactions, send marketing communications (with consent), comply with legal obligations (e.g., anti-money laundering checks), and improve our website functionality.
5. Legal Basis for Processing
We process personal data based on: consent (e.g., for marketing emails), contractual necessity (e.g., to fulfill property sourcing agreements), legal obligations (e.g., HMRC or ICO compliance), and legitimate interests (e.g., website analytics to enhance user experience).
6. Data Sharing
We do not share your personal data with any third parties unless strictly required by law (e.g., to comply with requests from regulatory authorities such as HMRC or the ICO). Your data is never sold or shared for marketing or other purposes.
7. International Data Transfers
We do not transfer personal data outside the UK under any circumstances, ensuring all data remains within UK jurisdiction and subject to UK GDPR protections.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined, including legal obligations. Typically, data is kept for 7 years after the end of our relationship, unless required longer by law (e.g., for tax purposes).
9. Your Rights
Under UK GDPR, you have the right to: access your personal data, request rectification, erase data, restrict processing, object to processing, and data portability. To exercise these rights, contact us at info@komplexproperties.com. You may also lodge a complaint with the Information Commissioner's Office (ICO).
10. Cookies
Our website uses cookies to enhance user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings or our cookie consent tool. See our Cookie Policy for details.
11. Data Security
We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal data from unauthorized access, loss, or breach.
12. Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to those sites, and we recommend reviewing their privacy policies before sharing personal data.
13. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.
14. Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the 'Last Updated' date. Continued use of our services indicates acceptance of the revised policy.
15. Contact Us
For questions about these terms, contact us at info@komplexproperties.com. You can also reach us at or call 07950 411030.