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Terms & Conditions
Learn about our terms and conditions for using our services.
1. Introduction
These Terms and Conditions govern your use of Komplex Properties's property sourcing services and website (komplexproperties.com). By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
2. Definitions
'We', 'Us', or 'Our' refers to Komplex Properties. 'You' or 'Your' refers to the user or client. 'Services' refers to property sourcing, consultation, or other services provided by us. 'Website' refers to komplexproperties.com.
3. Eligibility
To use our services, you must be at least 18 years old and have the legal capacity to enter into contracts. You must provide accurate and complete information when registering or submitting inquiries.
4. Services Provided
We provide property sourcing services, including identifying properties, providing market advice, and facilitating connections with relevant professionals (e.g., solicitors, mortgage brokers). We do not guarantee the availability or suitability of any property, and all agreements are subject to contract.
5. Fees and Payment
Our fees are outlined in the service agreement or as communicated during the consultation process. Payments must be made in GBP via approved methods (e.g., bank transfer, debit/credit card). Late payments may incur interest at 4% above the Bank of England base rate, as permitted by law.
6. Client Responsibilities
You agree to provide accurate information, respond promptly to communications, and comply with any legal or financial obligations related to property transactions. You are responsible for conducting your own due diligence on properties we source.
7. Cancellations and Refunds
You may cancel services within 14 days of signing a service agreement, as per the Consumer Contracts Regulations 2013, provided no bespoke work has commenced. Refunds are processed within 14 days of cancellation. No refunds are available for completed services or after the 14-day cooling-off period.
8. Liability
We strive to provide accurate and reliable services but do not guarantee the outcome of property transactions. Our liability is limited to the fees paid for the specific service. We are not liable for indirect, consequential, or financial losses arising from property transactions or third-party actions.
9. Intellectual Property
All content on our website, including text, images, and logos, is owned by Komplex Properties or our licensors and is protected by UK copyright law. You may not reproduce or distribute our content without prior written consent.
10. Confidentiality
We will treat your personal and financial information as confidential, except where disclosure is required by law or to fulfill our services (e.g., to regulatory authorities). You agree not to disclose sensitive information about our processes or pricing to third parties.
11. Termination
We may terminate or suspend your access to our services if you breach these terms, fail to make payments, or engage in unlawful activity. You may terminate services by providing 14 days written notice, subject to any outstanding fees.
12. Force Majeure
We are not liable for delays or failure to perform services due to events beyond our control, including natural disasters, government actions, or technological failures.
13. Complaints
If you have a complaint, please contact us at info@komplexproperties.com or 07950 411030. We aim to respond within 7 business days and resolve issues within 28 days.
14. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Third-Party Services
Our services may involve third parties (e.g., estate agents, solicitors). We are not responsible for their actions or performance. You should review their terms and conditions before engaging.
16. Website Use
You agree not to misuse our website, including hacking, distributing malware, or engaging in unauthorized access. We may suspend access if you violate these terms.
17. Amendments
We may update these terms to reflect changes in our services or legal requirements. Updates will be posted on our website with the 'Last Updated' date. Continued use of our services constitutes acceptance of the revised terms.
18. Contact Us
For questions about these terms, contact us at info@komplexproperties.com. You can also reach us at or call 07950 411030.